not, eHarmony shared with her that it could perhaps not totally erase their particular checklist of obtaining joined, otherwise cure her personal information
Research
When the complainant requested that the webpages “delete” their own profile, she requested you to definitely their particular membership and all of their own personal information carry out getting forever deleted regarding eHarmony’s host.
In reaction to their consult, yet not, eHarmony initial “closed” – otherwise deactivated – their character, so it is unreachable to help you prospective matches.
Brand new complainant quickly told eHarmony that the wasn’t exactly what she wished. At that point, she discovered away from eHarmony that it didn’t permanently delete members’ information that is personal.
Our data discovered that the choice to “close” a free account was not easily accessible into eHarmony web site. Neither are indeed there a clear explanation off just what eHarmony intended by the one to label.
eHarmony stated that they “anonymizes” all the details regarding finalized membership because at some point did for the the fresh new complainant’s case, however, did not identify around exactly what items it performed so.
Data storage
PIPEDA makes it necessary that groups create assistance and functions with regards to the fresh preservation out of personal data, together with limit and you will minimal storage periods. Continue reading not, eHarmony shared with her that it could perhaps not totally erase their particular checklist of obtaining joined, otherwise cure her personal information →